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Useful information when booking a Caravan or Holiday Home Vacation

If you're new to holidaying in a caravan or holiday home, you'll probably need to find out some basics before you go. It sounds obvious, but ask what the procedures are for handing over keys, parking etc.
If you are taking your car or other vehicle, you need to make sure that parking arrangements are in place, and that you'll be happy to leave the car in the allocated place.
Check with the site management about the collection and return of the keys and the time you can gain access and the departure time for leaving, most companies will inform you of this in the booking paperwork but always check.
Ask in advance if there is going to be a security deposit - and find out what the agreement is for breakages or excessive cleaning costs. Will they take these costs out of the deposit, or will you be billed after the event if there's been an accident? How long will they keep hold of your deposit after you return, if there has been no damage?
Will you have the use of laundry equipment? If so, will there be a charge? And it's important that you find out whether the site or owners will provide the bed linen (they usually do) and towels (they sometimes don't) because the last thing you want to find when you arrive at your destination in the middle of the countryside is that there are no towels...and no shops for miles!

 

Holiday Rental Rules and Regulations

Find out what the owners rules are about smoking, if any of your party is a smoker. You are likely to find yourself charged if there's a whiff of cigarette smoke in a non-smoking facility, so if the site or owners specifies non-smokers only, whatever you do, don't think you can get away with a crafty cigarette you may be found out, So it is important to follow the rules and regulations.

 

Is the facility Suitable For Pets?

If you want to take the family pet with you, you should make sure when you book that the site or owners  allow pets to be part of the holiday party. Many facilities do cater for pets but in some cases they aren't accepted so you should make it clear when you make enquiries about taking your pet.

 

Health and Safety

Holidaymakers need to ensure that the facility  is safe and well maintained. And should have a full description of services and facilities available.
All gas and electrical appliances must be regularly tested to ensure that they are safe and that they comply with the relevant regulations.
All furniture in a holiday home has to comply with the fire & furnishing safety regulations and display a safety label
Cots and high chairs must conform to British safety standards so if they are damaged or unsuitable, let the site or owner know.
When you arrive at the facility, give it a quick once over, Is the cottage clean? If you have any issues with the state the facility is in when you arrive, let the owner (or site management) know that you're unhappy as soon as the problems become evident. The longer you leave it, the harder it will be to complain at a later date.
If it's really bad - take photographs too. If you really can't stay there because it's unhygienic or unsuitable (for example no children's facilities when you specifically requested them) you should tell the site management or owner that you are going to return home and ask for a refund.

 

 

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